My cat turns feral around strangers but the nurses and vets are always gentle and careful with her. I can trust that she’ll be taken care of when I have to leave her there for procedures. The staff are friendly and knowledgeable, and go out of their way to make sure you know what’s happening and any after-care requirements. The follow up call the next day is appreciated as you can ask any questions you forgot while at the clinic. They seem to genuinely love animals (including the difficult ones) and do everything they can to help them.